Resolved -
The issue causing import failures has now been resolved.
Since some files were not processed during the interruption, you may need to recover those files. To do this, please log in to the Supermetrics Hub and open Custom Data Import to identify any imports marked as failed. In case of failures, please follow these steps to recover the failed files:
+ Open the affected import. + Go to the Files tab. + Download the files that failed to process. + Re-upload the file to the import.
If you need any help along the way, our team is here to support you.
Dec 10, 16:04 EET
Update -
We are continuing to monitor for any further issues.
Dec 10, 15:54 EET
Monitoring -
A fix has now been implemented, and our team is closely monitoring to confirm everything is operating as expected.
Thank you for your patience and understanding.
Dec 10, 15:51 EET
Investigating -
We are currently experiencing an issue with some Custom Data Import functionality.
All spreadsheet-formatted files (XLS, XLSX, XLSB, ODS) are currently failing when processing. CSV file processing continues to function normally, and querying of previously imported files is unaffected.
We are investigating the root cause and potential workarounds and will provide an update as soon as possible.
Thank you for your understanding and patience.
Dec 10, 15:22 EET
Resolved -
Cloudflare has confirmed that their fix is working and that the incident has been resolved. You can find more details on Cloudflare's incident on their status page here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
If you continue to experience any issues, please reach out to Support. Thank you for your patience and understanding.
Dec 5, 18:10 EET
Monitoring -
Cloudflare has implemented a fix, and we are beginning to see Supermetrics services recovering. We will continue to monitor for errors to ensure all systems return to normal.
If you continue to experience any issues, please reach out to Support.
Thank you for your patience and understanding.
Dec 5, 11:24 EET
Investigating -
We are currently experiencing a widespread service disruption across the Supermetrics platform due to an external incident with Cloudflare. This issue may cause failures or degraded performance in various areas of our service.
We will update this page as soon as we know more.
Dec 5, 11:11 EET