Resolved -
Following a period of extended monitoring, we can confirm that all systems have returned to normal and no further errors have been detected.
We sincerely apologize for any inconvenience this may have caused. Should you have additional questions or experience any further disruptions, please do not hesitate to contact our Support Team.
Thank you for your patience as we worked to resolve this issue.
Feb 5, 10:56 EET
Monitoring -
We are pleased to report that the initial issue has been resolved, and system performance has returned to normal levels. Our team is currently monitoring the environment for the next 24 hours to ensure continued stability.
A final permanent patch is scheduled for deployment in the short term to ensure long-term stability.. We sincerely appreciate your patience and continued support as we worked to resolve this matter.
Feb 3, 17:28 EET
Identified -
We have identified a recurrence of the previously reported issue.
Our technical team is currently finalizing a secondary resolution for deployment. We will provide further updates as soon as the fix is live or as new information becomes available.
We appreciate your continued patience and understanding as we work to resolve this permanently.
Feb 3, 14:18 EET
Monitoring -
We have determined there was an issue within our infrastructure that made queries fail for Google Analytics 4.
We have deployed a fix to mitigate the issue and are currently monitoring the situation to confirm there are no more errors occurring.
We will monitor the situation for 24 hours.
Thank you for your understanding.
Feb 3, 12:03 EET
Investigating -
We are currently experiencing reduced functionality with the Google Analytics 4 connector in multiple destinations.
We are investigating this with priority to mitigate the impact and restore full functionality.
We will update you as soon as we have more information.
Resolved -
We are pleased to share a confirmed workaround for this issue: re-running your query with a reduced date range and removing today’s date from the range. This helps resolve this permission-related issue with our Google Analytics 4 connector.
Please note that while this workaround is effective in most cases, it may not resolve the issue in all scenarios.
Our team continues to work closely with Google to have the issue acknowledged and fully resolved on the API side.
We apologize for any inconvenience this may have caused. If you continue to experience issues after applying the workaround, please reach out to our Support team, and we will be happy to assist you further.
Thank you for your patience and understanding.
Jan 27, 14:17 EET
Investigating -
We are currently investigating a potential permission-related issue with our Google Analytics 4 connector.
Some customers may encounter the following error when running Google Analytics 4-related queries or reports that include a filter on pagePath:
“Error: Google Analytics 4 failure Your query returned a data fetch error: 403 – User does not have sufficient permissions for this property.”
If you encounter this error, please try re-running your query or reducing the date range to see if it resolves the issue.
We'll provide an additional update as soon as we have more information. Thank you for your patience and understanding.
Jan 26, 11:28 EET
Resolved -
We are pleased to inform you that the issue affecting our Pricing Page has been resolved. You can now view pricing information and purchase Supermetrics subscriptions as usual.
We apologize for any inconvenience this may have caused and thank you for your patience.
Jan 26, 15:31 EET
Investigating -
We are currently aware of an issue affecting the Supermetrics website, particularly the pricing page (https://supermetrics.com/pricing).
Our team is actively investigating to identify the root cause and implement a fix.
We will update this page as soon as we have more information. Thank you for your patience and understanding.
Jan 26, 14:54 EET