Supermetrics Status

All Systems Operational

Supermetrics Operational

Supermetrics Status Operational

Supermetrics Hub Operational

Supermetrics Website Operational

Data destinations Operational

Supermetrics for Looker Studio Operational

Supermetrics for Google Sheets Operational

Supermetrics for Excel Operational

Supermetrics API Operational

Supermetrics for BigQuery (marketplace) Operational

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Supermetrics for Amazon Redshift Operational

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Supermetrics Uploader Operational

Supermetrics for BigQuery (Hub) Operational

Data sources Operational

Adform Operational

Adjust Operational

Adobe Analytics Operational

AdRoll Operational

Adtraction Operational

Affluent Operational

Ahrefs Operational

Apple Public Data Operational

Apple Search Ads Operational

Awin Operational

Bambuser Operational

Bing Webmaster Tools Operational

Campaign Monitor Operational

CallRail Operational

Capterra PPC Operational

Capterra Reviews Operational

Clockify Operational

Criteo Operational

Custom Data Import Operational

Facebook Ads Operational

Facebook Insights Operational

Facebook Political Ads Operational

Facebook Public Data Operational

G2 Reviews Operational

Glassdoor Reviews Operational

Google Ad Manager Operational

Google AdSense Operational

Google Ads Operational

Google Analytics 4 Operational

Google Analytics Operational

Google BigQuery Operational

Google Campaign Manager 360 Operational

Google Display & Video 360 Operational

Google My Business Operational

Google Play Reviews Operational

Google Search Ads 360 Operational

Google Search Console Operational

Google Trends Operational

Harvest Operational

HubSpot Operational

Indeed Reviews Operational

Instagram Insights Operational

Instagram Public Data 2 Operational

Klaviyo Operational

LinkedIn Ads Operational

LinkedIn Company Pages Operational

LiveIntent Operational

Mailchimp Operational

Microsoft Advertising Operational

Moz Operational

Omnisend Operational

Optimizely Operational

Outbrain Amplify API Operational

Partnerize Operational

Piano Analytics (AT Internet) Operational

Pinterest Ads Operational

Pinterest Organic Operational

Pinterest Public Data Operational

Piwik PRO Operational

Quantcast Operational

Quora Ads Operational

Rakuten Advertising Operational

Readpeak Operational

Reddit Ads Operational

Searchmetrics Operational

Semrush Analytics Operational

Sendinblue Operational

Shopify Operational

Simplesat Operational

Smarp Operational

Snapchat Marketing Operational

Snowflake Operational

Spotify Ads Operational

StackAdapt Operational

Stripe Operational

Taboola Operational

The Trade Desk Operational

TikTok Ads Operational

Tripadvisor Reviews Operational

Tumblr Public Data Operational

Twitter Ads Operational

Twitter Organic Operational

Twitter Premium Operational

Twitter Public Data Operational

Vimeo Public Data Operational

VKontakte Public Data Operational

Yahoo DSP Operational

Yahoo Native Ads Operational

Yandex Direct Operational

Yandex Metrica Operational

Yelp Reviews Operational

Yext Operational

YouTube Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 21, 2025

No incidents reported today.

May 20, 2025

Service disruption: TikTok Ads, May 13, 2025

Resolved - After closely monitoring the deployed changes we made on our side, the issue is resolved on our end. We will continue to monitor and investigate the root cause together with TikTok and make adjustments if necessary.

If you experience further connector issues, please contact Support!

We thank you for your patience and understanding.
May 20, 10:44 EEST

Update - After further investigation, we’ve deployed some changes on our side to mitigate the issue. Whilst we are seeing a big improvement over previous results, we are still seeking for a better solution to prevent the issue altogether.

We’re also continuing our investigation together with TikTok to find the root cause and to work around the issue.

We will update you as soon as we have more information.
May 16, 14:11 EEST

Investigating - We’ve noticed an increase in error messages from TikTok Ads in regards to data not being retrieved, for example queries not finishing or retrieving accounts, due to a rate limit from TikTok’s API.
We are aware of the issue and are actively working on providing a solution, so that data can be retrieved without running into the error.

TikTok has also been contacted to provide additional information to help resolve the issue.

We will update this page as soon as we know more.
May 13, 11:43 EEST

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

Service Disruption: Facebook Ads, April 18, 2025

Resolved - Meta has resolved the issue on their end, and your queries should now run without problems. To ensure your data is up-to-date, please rerun your queries or backfill your data.

If you have any questions, please reach out to our support team in chat or at support@supermetrics.com

We appreciate your patience and understanding!
May 7, 12:08 EEST

Update - The issue has been addressed by Meta and we have therefore removed the temporary workaround we had implemented for all of our products.

All queries should be working as expected and the option to include deleted ads should be added in case you want to also fetch this data again.

We will continue to monitor all of our products’ activities closely.

Thank you for your continued patience, we will update you as soon as we are confident that this issue is resolved.
Apr 29, 13:51 EEST

Monitoring - The issue has been addressed by Meta and we have therefore removed the temporary workaround we had implemented for Google Sheets, Looker Studio and Excel.

All queries should be working as expected and the option to include deleted ads should be added in case you want to also fetch this data again in the aforementioned products.

The workaround remains in place for our other products. We will remove it for these as well once we are confident that the issue remains resolved.

Thank you for your continued patience, we will update you as soon as possible in regards to any changes.
Apr 28, 23:47 EEST

Update - We have now released a workaround for all of our products.

All queries are expected to work again.

Any previously fetched data on Friday when the issue occurred, might require a backfill to amend the data.

Please note that the “include deleted ads” setting is currently defunct due to this workaround. Deleted ads data may appear or disappear in your results depending on several factors. Typically, this data is more likely to be missing in detailed queries (like ad, ad set, or campaign level).

We're also still waiting to hear back from Meta regarding a potential fix on their end to resolve the issue.

Thank you for your understanding and patience, we will update you as soon as we learn more.
Apr 24, 12:39 EEST

Identified - We have released a workaround for our Google Sheets, Excel and Looker Studio product. We recommend to refresh your account data (please refer to our support article for these steps) before attempting new queries.
After this queries should run without any issue.
Please note that this makes the “include deleted ads”-function defunct due to the workaround.
Your deleted campaigns will also be marked with “deleted” if that is their current status.

The issue has also been reported to Meta and we’re awaiting further feedback from their side to resolve the issue.

Thank you for your understanding and patience, we will update you as soon as we learn more.
Apr 22, 14:36 EEST

Investigating - We are aware of an issue with the Facebook Ads connector causing some campaigns to not be returned when querying campaign level data. We are actively working with our partners at Meta to resolve the issue as soon as possible.

In some cases, enabling the setting ‘Include Deleted Ads’ has shown to be effective at returning the missing records.
Apr 18, 19:11 EEST