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  "incidents": [{"name":"Service disruption: Awin, November 3, 2026","status":"resolved","created_at":"2026-11-03T19:00:00.000+02:00","updated_at":"2026-11-05T18:36:19.176+02:00","monitoring_at":null,"resolved_at":"2026-11-03T19:00:00.000+02:00","impact":"none","shortlink":"https://stspg.io/9x8tl23q8x2c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-05T18:36:19.099+02:00","reminder_intervals":null,"id":"8stmxmvqq76l","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"Between November 3 and November 5, 2026, some Awin connections set up through Supermetrics stopped authenticating and could not refresh.\n\nAwin has confirmed this was caused by a maintenance activity on their side that invalidated existing API authentication tokens. This was not caused by Supermetrics.\n\nIf you are still affected, you can restore access by reconnecting with a new token:\n\nLog in to your Awin account and generate a new API token at https://ui.awin.com/awin-api.\nRe-authenticate your Awin connection in Supermetrics with the new token.\nIf you have more than one Awin connection, repeat these steps for each connection.\n\nSetup instructions: https://docs.supermetrics.com/docs/awin-connection-guide\n\nIf you experience any further issues, please contact our Support team. \n\nThank you for your understanding!","created_at":"2026-11-05T18:36:19.165+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T18:36:19.165+02:00","display_at":"2026-11-03T19:00:00.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"4nrbgnyvv4hk","incident_id":"8stmxmvqq76l","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Security Advisory: PHP Vulnerabilities, October 21, 2026","status":"resolved","created_at":"2026-10-22T15:16:48.329+03:00","updated_at":"2026-11-02T18:34:23.802+02:00","monitoring_at":"2026-10-22T15:16:48.376+03:00","resolved_at":"2026-11-02T18:34:23.341+02:00","impact":"none","shortlink":"https://stspg.io/kqttksff5q7f","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-22T15:16:48.323+03:00","reminder_intervals":null,"id":"hg5nf3gn3pv6","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"Following a period of extensive monitoring and confirming the vulnerabilities have been fully patched, we are closing this incident. All services are operating normally.\n\nThere is no indication that customer data has been affected, thanks to the preemptive measures we put in place.\n\nProtecting your data remains our priority, and our security team continues to monitor for emerging threats.\n\nIf you have any further questions about this incident, please reach out to our Support team.","created_at":"2026-11-02T18:34:23.341+02:00","wants_twitter_update":true,"twitter_updated_at":"2026-11-02T18:34:23.794+02:00","updated_at":"2026-11-02T18:34:23.797+02:00","display_at":"2026-11-02T18:34:23.341+02:00","deliver_notifications":false,"tweet_id":2117294259896451426,"id":"ghy63lxgflgb","incident_id":"hg5nf3gn3pv6","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Supermetrics is aware of the critical vulnerabilities in the PHP language disclosed on 21 October 2026. We have taken immediate steps to protect our services.\n\nThere is no indication that customer data has been affected and all services are operational. Our security team continues to monitor for any signs of exploitation.\n\nCustomers who would like more detail on the actions we have taken can contact our Support team.","created_at":"2026-10-22T15:16:48.376+03:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T15:16:48.376+03:00","display_at":"2026-10-22T15:16:48.376+03:00","deliver_notifications":false,"tweet_id":null,"id":"2p3sm973ns8g","incident_id":"hg5nf3gn3pv6","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Service disruption: Supermetrics Studio, August 26th, 2026","status":"resolved","created_at":"2026-08-26T14:14:09.366+03:00","updated_at":"2026-08-26T14:14:09.453+03:00","monitoring_at":null,"resolved_at":"2026-08-26T14:14:09.442+03:00","impact":"none","shortlink":"https://stspg.io/cwf9qfsx3yx8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-26T14:14:09.357+03:00","reminder_intervals":"[]","id":"dmtkjgj5w93w","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"Resolved - This incident has been resolved. We've deployed a fix, and saving boards is now working normally again.\n\nIf you're still experiencing any issues saving boards, please refresh your browser and try again, or reach out to our support team directly.\n\nThank you for your patience while we worked through this.","created_at":"2026-08-26T14:14:09.442+03:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T14:14:09.442+03:00","display_at":"2026-08-26T14:14:09.442+03:00","deliver_notifications":false,"tweet_id":null,"id":"8zwjllqq6ghz","incident_id":"dmtkjgj5w93w","custom_tweet":null,"affected_components":[{"code":"gsp39lj839pq","name":"Supermetrics - Supermetrics Hub","old_status":"partial_outage","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Supermetrics Hub","created_at":"2023-03-15T14:33:08.902+02:00","updated_at":"2026-08-26T14:14:09.405+03:00","position":2,"description":null,"showcase":false,"start_date":"2023-03-15T00:00:00.000+02:00","id":"gsp39lj839pq","page_id":"t8w5k1dky0xq","group_id":"3x7xg22yngyr"}]},{"name":"Service disruption: Supermetrics Studio, August 26th, 2026","status":"resolved","created_at":"2026-08-26T13:01:52.658+03:00","updated_at":"2026-08-26T14:01:52.557+03:00","monitoring_at":null,"resolved_at":"2026-08-26T14:01:52.542+03:00","impact":"major","shortlink":"https://stspg.io/825v3j0xzcm6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-26T13:01:52.649+03:00","reminder_intervals":null,"id":"d1krdp7d54wd","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"This incident has been resolved. We've deployed a fix, and saving boards is now working normally again.\n\nIf you're still experiencing any issues saving boards, please refresh your browser and try again, or reach out to our support team directly.\n\nThank you for your patience while we worked through this.","created_at":"2026-08-26T14:01:52.542+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-26T14:01:52.542+03:00","display_at":"2026-08-26T14:01:52.542+03:00","deliver_notifications":true,"tweet_id":null,"id":"jvct7bq17s00","incident_id":"d1krdp7d54wd","custom_tweet":null,"affected_components":[{"code":"2q2zmdbzzphj","name":"Data destinations - Supermetrics Studio","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-08-26T13:10:50.367+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-26T13:10:50.367+03:00","display_at":"2026-08-26T13:10:50.367+03:00","deliver_notifications":true,"tweet_id":null,"id":"dndyy89hkqj3","incident_id":"d1krdp7d54wd","custom_tweet":null,"affected_components":[{"code":"2q2zmdbzzphj","name":"Data destinations - Supermetrics Studio","old_status":"operational","new_status":"partial_outage"}]},{"status":"investigating","body":"We're investigating an issue affecting Supermetrics Studio where users are unable to save boards. Save requests are currently failing, while loading and viewing boards continue to work normally.\n\nOur team is actively investigating and working toward a fix. We'll post updates here as we learn more. \n\nThank you for your patience and understanding!","created_at":"2026-08-26T13:01:52.727+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-26T13:01:52.727+03:00","display_at":"2026-08-26T13:01:52.727+03:00","deliver_notifications":true,"tweet_id":null,"id":"pdqtcq94wtty","incident_id":"d1krdp7d54wd","custom_tweet":null,"affected_components":[{"code":"gsp39lj839pq","name":"Supermetrics - Supermetrics Hub","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Supermetrics Studio","created_at":"2026-08-26T13:10:01.942+03:00","updated_at":"2026-08-26T14:01:52.504+03:00","position":15,"description":null,"showcase":false,"start_date":"2026-08-26T00:00:00.000+03:00","id":"2q2zmdbzzphj","page_id":"t8w5k1dky0xq","group_id":"11t5mq4d94zg"}]},{"name":"Supermetrics Hub access disruption","status":"resolved","created_at":"2026-08-21T15:08:33.210+03:00","updated_at":"2026-08-21T16:08:33.863+03:00","monitoring_at":"2026-08-21T15:47:41.122+03:00","resolved_at":"2026-08-21T16:08:33.844+03:00","impact":"minor","shortlink":"https://stspg.io/f5klmrf0vmbs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-21T15:08:33.202+03:00","reminder_intervals":null,"id":"pxqjqlqktjqt","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"The issue with the Supermetrics Hub (hub.supermetrics.com) has been resolved. Login and access are now working normally.\n\nWe apologize for the inconvenience and thank you for your patience.","created_at":"2026-08-21T16:08:33.844+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-21T16:08:33.844+03:00","display_at":"2026-08-21T16:08:33.844+03:00","deliver_notifications":true,"tweet_id":null,"id":"149vngswmkgz","incident_id":"pxqjqlqktjqt","custom_tweet":null,"affected_components":[{"code":"gsp39lj839pq","name":"Supermetrics - Supermetrics Hub","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The Supermetrics Hub (hub.supermetrics.com) is now recovering. We are continuing to monitor the situation.\n\nWe apologize for the disruption and thank you for your patience.","created_at":"2026-08-21T15:47:41.122+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-21T15:47:41.122+03:00","display_at":"2026-08-21T15:47:41.122+03:00","deliver_notifications":true,"tweet_id":null,"id":"273yw17wn078","incident_id":"pxqjqlqktjqt","custom_tweet":null,"affected_components":[{"code":"gsp39lj839pq","name":"Supermetrics - Supermetrics Hub","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently experiencing an issue with the Supermetrics Hub (hub.supermetrics.com) that may affect login and access.\n\nWhen attempting to access the Hub, you may see a \"503 Service Unavailable\" error. Our team is aware of the issue and is actively working on a fix.\n\nWe will update you as soon as the issue is resolved. We apologize for the inconvenience.","created_at":"2026-08-21T15:08:33.280+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-21T15:08:33.280+03:00","display_at":"2026-08-21T15:08:33.280+03:00","deliver_notifications":true,"tweet_id":null,"id":"yhym6ph3mlly","incident_id":"pxqjqlqktjqt","custom_tweet":null,"affected_components":[{"code":"gsp39lj839pq","name":"Supermetrics - Supermetrics Hub","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Supermetrics Hub","created_at":"2023-03-15T14:33:08.902+02:00","updated_at":"2026-08-26T14:14:09.405+03:00","position":2,"description":null,"showcase":false,"start_date":"2023-03-15T00:00:00.000+02:00","id":"gsp39lj839pq","page_id":"t8w5k1dky0xq","group_id":"3x7xg22yngyr"}]},{"name":"Service disruption: Shopify connector, August 6th, 2026","status":"resolved","created_at":"2026-08-06T12:11:06.727+03:00","updated_at":"2026-08-07T10:48:28.395+03:00","monitoring_at":"2026-08-06T14:03:01.421+03:00","resolved_at":"2026-08-07T10:48:28.380+03:00","impact":"minor","shortlink":"https://stspg.io/m6x9nf8vpqsw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-06T12:11:06.715+03:00","reminder_intervals":null,"id":"zm02pydqsn68","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Our fix has been confirmed to work and is fully deployed.\nThank you for your patience while we worked through this.","created_at":"2026-08-07T10:48:28.380+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-07T10:48:28.380+03:00","display_at":"2026-08-07T10:48:28.380+03:00","deliver_notifications":true,"tweet_id":null,"id":"p0kyyqyy0hgb","incident_id":"zm02pydqsn68","custom_tweet":null,"affected_components":[{"code":"5c4p59cs78vs","name":"Data sources - Shopify","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have applied a fix to resolve this issue.\n\nFor customers using Google Sheets, Data Studio, Excel or Power BI destinations, please refresh or re-run your queries to confirm that data is now returning correctly for all your stores.\n\nFor customers using Data Warehouse destinations, we're scheduling backfills for the affected period to correct any historical data impacted during this window. We'll follow up once these backfills are complete.\n\nWe're continuing to monitor the situation closely. If you're still experiencing issues after refreshing, please reach out to us and we'll take a closer look.\n\nThank you for your patience while we worked through this!","created_at":"2026-08-06T14:03:01.421+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-06T14:03:01.421+03:00","display_at":"2026-08-06T14:03:01.421+03:00","deliver_notifications":true,"tweet_id":null,"id":"gkcy43dy6x02","incident_id":"zm02pydqsn68","custom_tweet":null,"affected_components":[{"code":"5c4p59cs78vs","name":"Data sources - Shopify","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're aware of an issue affecting the Shopify connector where queries selecting multiple stores return data for only a single store ID, and the returned data is incorrect.\n\nOur team is actively investigating the root cause and will post updates here as we learn more.\n\nThank you for your patience and understanding!","created_at":"2026-08-06T12:11:06.815+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-08-06T12:11:06.815+03:00","display_at":"2026-08-06T12:11:06.815+03:00","deliver_notifications":true,"tweet_id":null,"id":"q8wtsj5ln2rf","incident_id":"zm02pydqsn68","custom_tweet":null,"affected_components":[{"code":"5c4p59cs78vs","name":"Data sources - Shopify","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Shopify","created_at":"2023-03-15T14:57:49.368+02:00","updated_at":"2026-08-07T10:48:28.343+03:00","position":69,"description":null,"showcase":false,"start_date":"2023-03-15T00:00:00.000+02:00","id":"5c4p59cs78vs","page_id":"t8w5k1dky0xq","group_id":"zkgkxbbhwcw6"}]},{"name":"Service disruption: Data Studio, July 30, 2026","status":"resolved","created_at":"2026-07-30T23:30:05.297+03:00","updated_at":"2026-07-31T01:03:57.364+03:00","monitoring_at":"2026-07-31T00:07:41.073+03:00","resolved_at":"2026-07-31T01:03:57.348+03:00","impact":"minor","shortlink":"https://stspg.io/qkqyq6t56frt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-30T23:30:05.288+03:00","reminder_intervals":null,"id":"tn53sq1qrbd2","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"Our team has monitored the deployed fix and the issue is now resolved for Data Studio connectors. If you have any questions or are still experiencing issues, please contact our support team.","created_at":"2026-07-31T01:03:57.348+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-31T01:03:57.348+03:00","display_at":"2026-07-31T01:03:57.348+03:00","deliver_notifications":true,"tweet_id":null,"id":"gkhdcdmthy91","incident_id":"tn53sq1qrbd2","custom_tweet":null,"affected_components":[{"code":"tq7c88tfdppj","name":"Data destinations - Supermetrics for Looker Studio","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We've deployed a fix to resolve the service issues affecting Data Studio connectors and are closely monitoring the situation.","created_at":"2026-07-31T00:07:41.073+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-31T00:07:41.073+03:00","display_at":"2026-07-31T00:07:41.073+03:00","deliver_notifications":true,"tweet_id":null,"id":"wr84zsrd1hgp","incident_id":"tn53sq1qrbd2","custom_tweet":null,"affected_components":[{"code":"tq7c88tfdppj","name":"Data destinations - Supermetrics for Looker Studio","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Supermetrics is currently experiencing service issues affecting our Data Studio destination. Some users may see a \"No accounts found for the selected team\" error when adding or reconnecting a data source, even though their accounts and authentication are otherwise working normally. Our teams are working to identify the problem","created_at":"2026-07-30T23:30:05.372+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-30T23:30:05.372+03:00","display_at":"2026-07-30T23:30:05.372+03:00","deliver_notifications":true,"tweet_id":null,"id":"nmb707j5njsj","incident_id":"tn53sq1qrbd2","custom_tweet":null,"affected_components":[{"code":"tq7c88tfdppj","name":"Data destinations - Supermetrics for Looker Studio","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Supermetrics for Looker Studio","created_at":"2022-04-11T09:46:12.668+03:00","updated_at":"2026-07-31T01:03:57.316+03:00","position":1,"description":null,"showcase":false,"start_date":"2022-04-11T00:00:00.000+03:00","id":"tq7c88tfdppj","page_id":"t8w5k1dky0xq","group_id":"11t5mq4d94zg"}]},{"name":"Service disruption: Google Sheets scheduled refreshes, July 24, 2026","status":"resolved","created_at":"2026-07-25T00:57:14.296+03:00","updated_at":"2026-07-29T11:38:48.844+03:00","monitoring_at":null,"resolved_at":"2026-07-29T11:38:48.831+03:00","impact":"minor","shortlink":"https://stspg.io/4801d1h83c86","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-25T00:57:14.287+03:00","reminder_intervals":null,"id":"xyfl6xkpp652","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"We've deployed a fix for the issue affecting scheduled Google Sheets refreshes and have confirmed that refreshes are completing normally. The root cause was identified as increased latency for triggers scheduling, which caused some runs to time out and fail.\n\nThis incident is now resolved. If you continue to experience issues with a scheduled refresh, please contact support and reference this incident.\n\nThank you for your patience and understanding!","created_at":"2026-07-29T11:38:48.831+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-29T11:38:48.831+03:00","display_at":"2026-07-29T11:38:48.831+03:00","deliver_notifications":true,"tweet_id":null,"id":"71zq8c4ydbx7","incident_id":"xyfl6xkpp652","custom_tweet":null,"affected_components":[{"code":"n29742f20wkx","name":"Data destinations - Supermetrics for Google Sheets","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are aware of an issue affecting scheduled refreshes (automatic triggers) in Supermetrics for Google Sheets. \n\nAffected users may see \"Refresh failed: Please contact support\" with a status of \"Unable to connect\" in the Manage Schedules panel.\n\nManual refreshes from the sidebar continue to work normally.\n\nOur engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.","created_at":"2026-07-25T00:57:14.361+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-25T00:57:14.361+03:00","display_at":"2026-07-25T00:57:14.361+03:00","deliver_notifications":true,"tweet_id":null,"id":"xmz7pfjtbhkb","incident_id":"xyfl6xkpp652","custom_tweet":null,"affected_components":[{"code":"n29742f20wkx","name":"Data destinations - Supermetrics for Google Sheets","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Supermetrics for Google Sheets","created_at":"2022-04-11T09:46:33.115+03:00","updated_at":"2026-07-29T11:38:48.799+03:00","position":2,"description":null,"showcase":false,"start_date":"2022-04-11T00:00:00.000+03:00","id":"n29742f20wkx","page_id":"t8w5k1dky0xq","group_id":"11t5mq4d94zg"}]},{"name":"Degraded performance with the Yahoo DSP connector","status":"resolved","created_at":"2026-07-28T17:06:39.327+03:00","updated_at":"2026-07-28T18:27:24.023+03:00","monitoring_at":null,"resolved_at":"2026-07-28T18:27:24.011+03:00","impact":"minor","shortlink":"https://stspg.io/j0cv8q0y0mg7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-28T17:06:39.319+03:00","reminder_intervals":null,"id":"jm18qmd8cv1d","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"We have deployed a fix and seen system metrics return to normal. This incident is now resolved.","created_at":"2026-07-28T18:27:24.011+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-28T18:27:24.011+03:00","display_at":"2026-07-28T18:27:24.011+03:00","deliver_notifications":true,"tweet_id":null,"id":"ttc8xkq8pm27","incident_id":"jm18qmd8cv1d","custom_tweet":null,"affected_components":[{"code":"mpqgpmj0w9y2","name":"Data sources - Yahoo DSP","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified a recent update to the Yahoo DSP connector that is causing queries to fail for some customers with the error “idb2b oauth2 authentication disabled”. \n\nWe have isolated the root cause of this and are currently working on a fix.","created_at":"2026-07-28T17:06:39.395+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-28T17:06:39.395+03:00","display_at":"2026-07-28T17:06:39.395+03:00","deliver_notifications":true,"tweet_id":null,"id":"ysfy3ynw2v0g","incident_id":"jm18qmd8cv1d","custom_tweet":null,"affected_components":[{"code":"mpqgpmj0w9y2","name":"Data sources - Yahoo DSP","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Yahoo DSP","created_at":"2023-03-15T15:01:59.024+02:00","updated_at":"2026-07-28T18:27:23.982+03:00","position":88,"description":null,"showcase":false,"start_date":"2023-03-15T00:00:00.000+02:00","id":"mpqgpmj0w9y2","page_id":"t8w5k1dky0xq","group_id":"zkgkxbbhwcw6"}]},{"name":"Service disruption: X Organic April 10, 2026","status":"resolved","created_at":"2026-04-10T11:33:14.972+03:00","updated_at":"2026-07-22T12:26:19.540+03:00","monitoring_at":null,"resolved_at":"2026-07-22T12:26:19.525+03:00","impact":"minor","shortlink":"https://stspg.io/g8l3dtnmjxbx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-10T11:33:14.964+03:00","reminder_intervals":null,"id":"png2v6pvc70r","page_id":"t8w5k1dky0xq","incident_updates":[{"status":"resolved","body":"We are writing to confirm that the technical issue with X Organic connector has now been resolved.\n\nAfter our continued monitoring and follow-up with X, we can confirm the issue has been addressed on their end. Our systems are showing normal behavior and data is flowing as expected.\n\nIf you are still experiencing any issues, please don't hesitate to reach out to our support team.\n\nThank you for your patience throughout this process!","created_at":"2026-07-22T12:26:19.525+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-07-22T12:26:19.525+03:00","display_at":"2026-07-22T12:26:19.525+03:00","deliver_notifications":true,"tweet_id":null,"id":"njcd3sxwdg7z","incident_id":"png2v6pvc70r","custom_tweet":null,"affected_components":[{"code":"gl2z6jdqs71g","name":"Data sources - X Organic","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are writing to provide an update on the ongoing technical issue. We have been in consistent contact with the team at X, and they have confirmed that the root cause originates within their API environment.\n\nWhile the fix must be implemented on their end and are actively working on it, we are still tracking the situation closely and monitoring our systems for any changes in behaviour. \nWe are committed to keeping you informed and will provide an update the moment new information becomes available.\n\nThank you for your continued patience!","created_at":"2026-04-21T13:56:20.154+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-04-21T13:56:20.154+03:00","display_at":"2026-04-21T13:56:20.154+03:00","deliver_notifications":true,"tweet_id":null,"id":"qdyb02ppvtv5","incident_id":"png2v6pvc70r","custom_tweet":null,"affected_components":[{"code":"gl2z6jdqs71g","name":"Data sources - X Organic","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are writing to share an update regarding recent changes in X’s API behavior that may be affecting your experience. Some users are currently receiving a 'no data' notification when running queries via our X Organic connector. This is a deviation from previously reported errors and is due to a change in the API’s response behaviour.\n\nAfter a thorough investigation, we have identified that the root cause is stemming from X’s API. While we are working diligently to advocate for a swift resolution with their team, the final fix must be implemented on their end.\n\nWe have escalated the issue to the team on X’s side and are awaiting action from their side and we will of course update you as soon as we know more.\n\nThank you for your continued patience and understanding as we address this issue.","created_at":"2026-04-14T13:58:17.582+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-04-14T13:58:17.582+03:00","display_at":"2026-04-14T13:58:17.582+03:00","deliver_notifications":true,"tweet_id":null,"id":"j8b6kwyn5gs0","incident_id":"png2v6pvc70r","custom_tweet":null,"affected_components":[{"code":"gl2z6jdqs71g","name":"Data sources - X Organic","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our engineering team has confirmed that the current service degradation originates from X’s API, as suggested by our initial findings.\n\nWhile we are actively exploring potential workarounds to mitigate the impact, the primary resolution requires action from X’s development team.\nWe are monitoring the situation closely and will provide immediate updates should the performance stabilize or if a viable internal solution is identified.\n\nWe appreciate your continued patience as we address this issue.","created_at":"2026-04-10T14:49:02.569+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-04-10T14:49:02.569+03:00","display_at":"2026-04-10T14:49:02.569+03:00","deliver_notifications":true,"tweet_id":null,"id":"wylhc1017zjk","incident_id":"png2v6pvc70r","custom_tweet":null,"affected_components":[{"code":"gl2z6jdqs71g","name":"Data sources - X Organic","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating a performance degradation within the X Organic connector that began on April 10 at 00:00 AM UTC.\n\nThis issue is specifically impacting the \"Tweet engagements\" report type. \nYou may encounter the following error message: “Query failed: Could not process the query. Please try again later.”\n\nOur engineering team is actively working on exploring potential workarounds to restore full functionality, but initial investigation indicates the error is stemming from X’s API. \n\nWe will provide further updates as soon as more information becomes available.\nThank you for your patience while we resolve this.","created_at":"2026-04-10T11:33:15.044+03:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-04-10T11:33:15.044+03:00","display_at":"2026-04-10T11:33:15.044+03:00","deliver_notifications":true,"tweet_id":null,"id":"7jznp7622cwl","incident_id":"png2v6pvc70r","custom_tweet":null,"affected_components":[{"code":"gl2z6jdqs71g","name":"Data sources - Twitter Organic","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"X Organic","created_at":"2023-05-31T12:17:30.316+03:00","updated_at":"2026-07-22T12:26:19.486+03:00","position":86,"description":null,"showcase":false,"start_date":"2023-05-31T00:00:00.000+03:00","id":"gl2z6jdqs71g","page_id":"t8w5k1dky0xq","group_id":"zkgkxbbhwcw6"}]}]
}