Resolved -
This incident has been resolved. Our fix has been confirmed to work and is fully deployed. Thank you for your patience while we worked through this.
Aug 7, 10:48 EEST
Monitoring -
We have applied a fix to resolve this issue.
For customers using Google Sheets, Data Studio, Excel or Power BI destinations, please refresh or re-run your queries to confirm that data is now returning correctly for all your stores.
For customers using Data Warehouse destinations, we're scheduling backfills for the affected period to correct any historical data impacted during this window. We'll follow up once these backfills are complete.
We're continuing to monitor the situation closely. If you're still experiencing issues after refreshing, please reach out to us and we'll take a closer look.
Thank you for your patience while we worked through this!
Aug 6, 14:03 EEST
Investigating -
We're aware of an issue affecting the Shopify connector where queries selecting multiple stores return data for only a single store ID, and the returned data is incorrect.
Our team is actively investigating the root cause and will post updates here as we learn more.
Thank you for your patience and understanding!
Aug 6, 12:11 EEST
Resolved -
Our team has monitored the deployed fix and the issue is now resolved for Data Studio connectors. If you have any questions or are still experiencing issues, please contact our support team.
Jul 31, 01:03 EEST
Monitoring -
We've deployed a fix to resolve the service issues affecting Data Studio connectors and are closely monitoring the situation.
Jul 31, 00:07 EEST
Investigating -
Supermetrics is currently experiencing service issues affecting our Data Studio destination. Some users may see a "No accounts found for the selected team" error when adding or reconnecting a data source, even though their accounts and authentication are otherwise working normally. Our teams are working to identify the problem
Jul 30, 23:30 EEST
Resolved -
We've deployed a fix for the issue affecting scheduled Google Sheets refreshes and have confirmed that refreshes are completing normally. The root cause was identified as increased latency for triggers scheduling, which caused some runs to time out and fail.
This incident is now resolved. If you continue to experience issues with a scheduled refresh, please contact support and reference this incident.
Thank you for your patience and understanding!
Jul 29, 11:38 EEST
Investigating -
We are aware of an issue affecting scheduled refreshes (automatic triggers) in Supermetrics for Google Sheets.
Affected users may see "Refresh failed: Please contact support" with a status of "Unable to connect" in the Manage Schedules panel.
Manual refreshes from the sidebar continue to work normally.
Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.
Jul 25, 00:57 EEST
Resolved -
We have deployed a fix and seen system metrics return to normal. This incident is now resolved.
Jul 28, 18:27 EEST
Identified -
We have identified a recent update to the Yahoo DSP connector that is causing queries to fail for some customers with the error “idb2b oauth2 authentication disabled”.
We have isolated the root cause of this and are currently working on a fix.
Jul 28, 17:06 EEST